Ellis Mason are assisting a small, well established business in their search for a new  CUSTOMER ACCOUNT COORDINATOR .

This may be an exciting role for a graduate! Ideally with some customer service experience. 

The CUSTOMER ACCOUNT COORDINATOR  role is available immediately for the right candidate. 

• £25,000-£27,000 per annum
• 25 days (plus the standard bank holidays)
• Monday- Thursday 9am to 5pm, early finish Friday!
• Work from home on a Friday
• On-site parking or a 10-minute walk from the train station

The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR , are;

• Compiling and entering complex sales orders onto the SAGE CRM or Excel database
• Involvement in sales projects including new products or industries
• Assisting the Sales team with the production of quotations
• Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
• Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
• Informing customers of delivery lead times and potential changes to their order
• Handling incoming calls
• As first port of call on the phone, handling each call appropriately
• Contacting suppliers for quotes and estimates. Following up on order timelines
• Social media engagement; creating social media posts, handling any responses, etc
• Handling the storage of sample packs and print retains
• Saving digital print files in the correct folders online
• Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc
• General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more
• This list is not exhaustive and the role may evolve dependent on the skills of the person