About the role
Do you have good experience with Microsoft technologies?

Are you confident with hardware and infrastructure technologies?

Are you looking to join a company that is financially stable and has very exciting growth plans?

Join Hollywood Bowl Group and in return you'll receive:

• Access to our Electric Vehicle Scheme
• 22 days holiday + additional days with length of service
  
• 50% off food when you are working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes and apprenticeship schemes
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
• Opportunity to join our healthcare cash plan
• Financial long service awares
• A £15 donation to our charity partner when you complete your induction
• Enhanced marteriny, paternity, adoption and shared parental leave benefits.

Travel to our centres is required so you will need access to your own car

The What...

You will provide technical resource for support across the core business applications and be responsible for supporting project delivery and documentation of existing and new applications, whilst providing the necessary First Line support in conjunction the internal IT team and escalating to second line support and third party vendors.

Here's a closer look at the highlights of the role:

• Take incoming support calls from our Team in Centres
• Working within our support office to help Hemel Team Members
• Log support tickets and manage
• Apply troubleshooting techniques with Team Members facing issues
• Provide technical advice to Team Members needing solutions
• Visits to centres as and when required
• Remote support with centres where required
• Escalate issues to internal Team, Other Departments, vendors and distributors where necessary
• Arrange repairs in-house or with vendors
• Assist the team with day-to-day support
• On call support (after 6 months)

This role is based 5 days in our Hemel Hempstead support office, and occasional travel to our centres may be required.

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 72 centres across the UK, and an exciting new mini-golf brand, Puttstars, added to the portfolio, we're proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.