Customer Renewals Associate

Competitive + Bonus + Benefits

Remote, UK

Permanent Full time

Are you ready to launch your career with a role that combines customer service, sales, and relationship-building skills? Whether you’re a recent graduate, career switcher, or school leaver, IRIS Software Group has a fantastic opportunity for you to join our Customer Renewals Team!

As a Customer Renewals Associate, you’ll play an essential role in maintaining strong connections with our clients. You’ll work with existing customers, providing high-quality service to renew their policies and help them get the most out of our software solutions. This is a great stepping stone for anyone looking to build a rewarding career in a growing company!

Please note the last stage of the process is an assessment day in our Manchester office on either the 20th or 21st of November, so please either day free in order to be considered.

What Will You Be Doing?

In this role, you’ll:

• Provide friendly, attentive service to all customers, addressing queries and assisting with renewals.
• Maximise IRIS’s revenue by ensuring customer satisfaction and loyalty.
• Manage client communications from start to finish, taking ownership of each enquiry.
• Offer renewal quotations that best meet each customer’s needs, focusing on quality and value.
• Build strong relationships through phone and email, becoming the trusted point of contact for your customers.
• Stay up-to-date on product developments to provide proactive service.
• Track and manage renewal activities to ensure all renewals are handled promptly.

What Are We Looking For?

We’d love to hear from you if you’re:

• Customer-focused with experience in a customer-facing role (face-to-face or over the phone).
• A great communicator with strong written, verbal, and numerical skills.
• Calm under pressure and able to problem-solve with logical thinking.
• Motivated, detail-oriented, and comfortable working with MS Office tools.
• Desirable: Sales experience or knowledge of the education or accountancy sector.
• Passionate about developing your career with a successful, innovative company.

Why Join Us?

• Career Development: This role is the first step to building a long-term career with IRIS.
• Supportive Team Environment: Be part of a friendly team that values growth, collaboration, and a positive work culture.
• Competitive Benefits: Enjoy perks like training programmes, career progression opportunities, and more.

How Does Our Application Process Work?

Here’s a step-by-step guide:

1. Apply Online: Start by uploading your CV and answering a few quick questions.
2. Initial Interview and Online Assessment: If you’re shortlisted, we’ll send a confirmation of your initial interview along with an online assessment to complete in advance. The short video interview with a member of our Talent Team is your chance to discuss your application and learn more about the role.
3. Group Assessment Day: Join us on 20 or 21 November at our Manchester office (M1 4DY). You’ll participate in a group exercise and roleplay activity alongside candidates for our Sales Development roles, giving you a chance to showcase your skills and experience IRIS’s culture firsthand.

We want to make sure everyone has a great experience, so if you need any special accommodations or have specific requirements, just let us know. We’re here to support you through the process and help you shine.

Don’t wait—apply today and start your career journey with IRIS Software Group! Due to high interest, applications may close early, so secure your spot now.