E-commerce Manager is required by fast growing, highly successful and global organisation.

Purpose of the Role

The E-commerce Managers' key purpose is to enhance their digital footprint and to drive E-commerce excellence.

This dynamic role leads their E-commerce presence, covering all marketplaces and territories, including online sales, stock management, order processing, email marketing, promotional activity and website development.

The E-commerce Manager will devise strategies and harness sales-related insights and develop cutting-edge strategies to enhance our E-commerce performance. The primary objective is to propel E-commerce sales growth, focusing on a harmonious blend of product offerings, customer experience, and innovative marketing strategies.

Working closely with the Brand and Marketing Manager and Heads of Creative, this role will also need to have a clear understanding of creating and leading process to support company growth and drive innovation and efficiencies.

Main responsibilities

• Leading the development and growth of E-commerce sales
• Overseeing future product for potential online stock and adding it to Sales Orders
• Create product listings that appeal to their customers, and ensure all listings are optimised correctly for the marketplace they are in
• Create monthly Sales Orders for website sales and creating fortnightly Sales Orders for Amazon sales
• Adding all stock onto the website and Amazon, including copy, images and photography, plus creating videos to showcase products
• Monitoring ATS stock in our warehouse and arranging for it to be transferred to the online sales location
• Liaising with the warehouse to make sure all orders are shipped and all stock pick requests are completed
• Monitoring E-commerce selling prices to support all channels
• Research customer needs and how they respond to adverts, measure and report on campaign performance.
• Monitor advertising performance, by evaluating online traffic and conversions, use these learnings to measure promotional successes and suggest improvements
• Make business decisions, in liaison with the CEO, about products, pricing and promotions
• Work with the Head of Finance to monitor and improve profitability of E-commerce sales
• Work with technical teams to fix any online marketplace issues
• Write management reports on sales performance
• Research competitors and keep up to date with trends in E-commerce and new technologies
• Research new marketplaces we can expand into, and help to grow our online footprint into new territories
• Identify, appoint, and manage agencies and freelancers as required to support and grow the business
• Work with Brand and Marketing Manager on a digital marketing strategy to help grow the business overall

General

• Budget planning and tracking, reporting updates to CEO and Director of Product
• Establish and maintain awareness of the retail market, media, marketing landscape, also engage with relevant sales and marketing reports
• engage with relevant sales and marketing reports.
• Employee relations issues dealt with in accordance with policies and procedures and in consultation with HR where appropriate.
• Work as part of the community to create a positive, tolerant and harmonious work environment.
• Deal with all staff in a helpful, courteous and respectful manner.
• Actively participate in the giving and receiving of constructive feedback to ensure understanding and open team relationships.

Skills & Experience required

• 1-2 years experience in technology to automate various eCommerce processes
• Good understanding and knowledge of E-commerce platforms, such as Shopify
• Skilled in integrating payment systems and ensuring website security.
• Understanding of SEO and digital marketing, includes understanding search engine algorithms, leveraging social media platforms, and executing email marketing campaigns.
• Skilled in collecting, analysing, and interpreting data to inform business decisions. This includes tracking sales trends, inventory levels, and customer engagement metrics.
• Excellent project management skills, proactive and able to juggle priorities and meet deadlines
• Experience in inventory management and forecasting
• Able to supervise freelancers effectively through clear briefing and delivering constructive feedback.
• Able to develop and execute business plans, manage budgets, and negotiate with suppliers.
• Excellent Microsoft Word, Excel, PowerPoint & Outlook skills.
• Ability to communicate clearly and concisely
• Highly organised and proactive individual
• Adaptable and flexible, problem-solver and decision-maker
• Resourceful and tenacious, with a strategic vision
• Positive can-do attitude within a fast-changing environment
• A team player

Excellent training and career development opportunities exist for the right candidate.

Basic salary £40-45,000 + excellent benefits

Based in Bath 2 days per week, remote 3 days per week