Our client, a freight forwarder is looking for a Team Leader to join their office in Langford.

Job Duties:

• To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
• Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
• Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
• Manage calls with clients, resolving issues/queries promptly.
• Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
• Provide cover to support absence of other team leaders, team members and Operations Manager.
• Responsible for issuing and dividing the daily tasks to the team.
• Mentoring and cross training in all accounts
• Complete all monthly procedures for Customers/ Management.
• Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
• Assist with maintaining the Rota for out of hours cover.
• Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
• Carrying out effective 1-2-1 meetings and appraisals with the team
• 100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.
• Stay abreast of changes in import and/or export laws.
• Request or compile necessary documentation to support your team.
• Advise customers on Customs-related matters.
• Confer with officials in various agencies to facilitate clearance of goods through Customs.
• Ensure the team are updating and maintaining eUCR Lists regularly.
• Out of hours working as an when required.
• Participate in any project teams for client work, or process and other change improvements.