About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role - Financial Assessment Support Officer

Working within a team responsible for the financial assessments for those people receiving a chargeable service you will play a vital role in providing high quality advice and accurate information. As the first point of contact in relation to the completion of a financial assessment you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner.

Day-to-day of the role:

Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach
Review all referrals for a financial assessment and book relevant appointments within the time frame stipulated
Provide advice and guidance within time frames
Lead for the resolution of complex invoicing issues

Required Skills and Qualification

Experience of working within an administrative environment and/or front facing service.
Experience delivering excellent customer service.
A positive individual.
Ability to remain confidential at all times.
Ability to build rapport and trust with customers.
Excellent IT skills.
Able to effectively manage customer enquiries, and adapt communication style if needed. Benefits

Part-time
Monday - Friday 09:00-14:30
No weekend working APPLY NOW!

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates