Job Title: Administrative Assistant

Location: Basingstoke

Contract Type: Temporary 3 months +

Salary: £12.65 per hour

Job Purpose:

To provide a comprehensive, effective and efficient administrative support service to meet business requirements. Working within a small call centre environment.

Main Responsibilities:

Dealing with inbound calls from clients, relatives and health professionals.

Assess customer requirements and use a range of electronic systems to provide accurate information and deal with enquiries within current data protection legislation.

Make routine changes to internal systems in response to customer requirements and communicate within the team in a timely manner to maintain standards of service.

Make out bound calls to colleagues, health professionals, clients and relatives as required.

Establish a network of contacts from internal and external customers.

Communicate promptly using email.

Daily updating of excel spreadsheets with key stats.

Person Specification:

Essential Qualifications, knowledge, Skills and Experience:

Good standard of education including GCSE or equivalent grades
A-C in Maths and English
Enthusiastic and positive approach
Effective communication skills both written and oral
Good keyboard skills and computer literate in a variety of software packages, including Microsoft Word and Excel
Significant experience of working in a customer focused environment and being part of a team
Ability to deal with the pressure of a busy call centre environment that receives a high level of inbound calls.
Able to work without close supervision
Previous inbound and out bound telephone experience essential.
Customer service experience also essential.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Call to action: Please apply as appropriate or contact Daniel Goodyear on or (phone number removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates