Department: Broker Technical Services

Reporting To: Claims DA Manager

We are seeking a skilled Claims Technician to join a dynamic and fast-paced team. In this role, you will deliver a high-quality, efficient claims service to customers, specifically focusing on binding authority claims bordereaux. The ideal candidate will thrive in a busy environment and enjoy working collaboratively with clients, underwriters, and colleagues.

Main Duties:

• Prepare and review bordereaux collection files for effective presentation to underwriters.
• Create entries and maintain accurate financial records using relevant systems.
• Produce claims statistics and collaborate with other teams to generate earned-to-incurred data.
• Complete TT requisitions and liaise with the accounts team for payments.
• Manage claims payments under the supervision of a senior colleague or manager.
• Build and maintain strong relationships with clients, TPAs, insurers, and internal teams.
• Adhere to company systems and procedures, ensuring compliance at all times.

Education / Training / Qualifications Required:

• Minimum of 2 years’ experience in a similar claims role.
• Solid knowledge of Delegated Authority contracts.
• Proficiency in Microsoft Office products.
• Experience with London Market IT systems, including CLASS, ECF, and IMR.
• Commitment to ongoing professional development in insurance-related matters.

Knowledge / Skills / Abilities Required:

• Strong interpersonal and written/verbal communication skills.
• Highly organised, proactive, and able to work independently.
• Demonstrated experience in adhering to and maintaining systems and procedures.
• Ability to prioritise and manage workloads effectively to meet deadlines.