SLA, ITIL, KPI, Application Support. Support Manager, Incident, Reporting, Service Desk.

We have a completely brand new permanent job with our client for a Support Manager.

The role will involve:

• Manage support
• Organise support
• Status track support
• Define support
• Respond to client issues
• SLA’s
• ITIL
• Communicate with clients and internal team

It is not desktop/hardware or Windows-based at all but needs someone with experience who is able to shape the support area within the business and potentially grow a small team.

Current issues are dealt with by the tech teams but we need to find someone to triage support issues around software.

Permanent position only. No sponsorship is on offer. It would ideally suit someone with strong support management and ITIL/SLA experience.