Our central government client are looking for 2 Executive Officers to join their team on site at the Sevington Border Facility. 1 role will be a day shift role paying £17.96 p/h and the other role will be a night shift role paying £22.57 p/h.

The role of the EO will be to support the daily running of the Front Office and supervise a team of Admin Officers, working closely with the Defra Operations Management Team.

Front Office Supervision:
Motivation and support of a team in triaging drivers entering the Front Office.
Ensuring the check-in process is conducted in a professional and timely manner.
Managing the contingency document checks process.
Conducting quality assurance checks on completed documentary checks completed by AOs.
Leading on case progression within the team.
Coordinate administrative tasks related to Border Control Post (BCP) activities, ensuring compliance with regulatory requirements.
Manage schedules for inspections, consulting with BCP teams and relevant authorities.
Function as the primary interface between drivers and onsite operations.
Allocate appropriate sheds and bays to incoming drivers.
Oversee the post-inspection process to ensure compliance
Ensure all relevant information is accurately recorded and cleared down from systems
Ensure a systematic clearing of all data and systems post-inspection
Greet and assist visitors, ensuring a positive and professional first impression at the BCP.
Manage the front desk, handling enquiries, and directing individuals to the appropriate departments.

Stakeholder Support:
Supporting key stakeholders in the hold and release of consignments process.
Escalate to Defra Ops Team if there are foreseen issues with progression that will affect dwell time and driver welfare.
Interface with traffic marshals to facilitate smooth traffic flow.
Collaborate with K&N to ensure seamless operations.
Liaise with inspection authorities to coordinate inspection processes.
Communicate effectively with HMRC to address any regulatory requirements.
Maintain accurate and up-to-date records of BCP activities, including inspections, seizures, and compliance reports.
Facilitate effective communication between the BCP and other agencies involved in border security.
Ensure timely and accurate dissemination of information related to inspections at BCP.

Skills Required:
Ability to report on activity and target delivery
Planning skills to enable effective work allocation and resource management
Ability to effectively lead others, managing performance and developing team members
High standards of interpersonal skills and ability to lead and work as part of a multidisciplinary team
Ability to give clear and concise instructions and constructive feedback
Previous experience in front of house and administrative roles.
Familiarity with governmental or public sector administrative procedures.
Experience of leading teams in an operational environment
Ability to resolve issues at pace and continuously improve service levels
Competent user of IT, specifically Microsoft suites of Software, MS Office etc.
Ability to manage multiple priorities and lead teams through change and competing demands
Attention to detail, role modelling, integrity and professionalism
Understanding of BCP Processes

Contract Details:

3 Month initial contract
Fully on-site role in Ashford
4 on 4 off shift pattern including weekends and bank holidays (site runs 24/7, 365 days per year)

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