We are recruiting for our client, two project coordinators. The company is based in West London and our client is potentiality looking for one senior and one junior candidate, salary to be discussed for the junior role.

For this role you must have a Freight Forwarding background

Purpose of the role is to maintain Customer Service Import & Export, ensuring operational excellence, high productivity and customer satisfaction.

Duties:

• Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
• Order acceptance
• Operations consulting, planning & scheduling
• Ad hocquotaion to customers
• Urgent deliveries controlling, reporting
• Follow-up on cargo customs clearance and timely delivery
• File opening
• Pick-up arrangement
• Booking
• Booking of direct/back to back shipments with carrier
• Exception management
• Customer Inquiries
• Call forward
• Operational Job Costing
• Arrival notification to customer
• Coordination of transit shipments activities
• Receiving of customer’s instructions
• Cooperation with customs subcontractor and control on its activities
• LINK maintenance
• Provide Track & Trace info
• Irregularity management/handling within his/her responsibility
• Assure Temporary import / export files controlling / letters submitting.
• Maintain area standard operational processes
• Ensure customer retention and customer satisfaction
• Provide forwarding / logistic support to sales
• Provide performance on operational excellence and initiate corrective measures
• Assure operational excellence within his/her responsibility
• Assure the correct and full use of operation enabling applications

Requirements & Skills

Functional requirements

know-how (air / logistics / SCM) preferably in Projects - Oil&Gas, mining, energy sectors.

Toolbox and product know how

Understanding of strategy and products

Personality traits

Communication & Interpersonal skills

Customer minded

Educational background & work experience

Preferable Operational industry experience

Preferably international working experience

Language skills: Fluent in English