Job Title: IT Support Engineer

Location: Eye, Suffolk

Cooper Lomaz has teamed up with a business just outside of Diss to find a motivated IT Support Engineer to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team.

About the Role:

As an IT Support Engineer, you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the company's ERP system. This role is suitable for someone who has exposure to ERP systems and wants to continue to learn.

Responsibilities:

• Act as the first point of contact for all issues relating to the ERP system
• Demonstrate to colleagues how to access information on the ERP system
• Provide remote and deskside support to colleagues
• Deliver outstanding customer service to non-technically minded colleagues, listen to requests or issues, and respond within the agreed SLA time frames
• Support a wide range of customers, from colleagues in Engineering, Finance and HR

Desired Skills and Experience:

• Strong communication skills both written and verbally
• Enthusiasm and drive to pursue a career in IT
• Background working in a manufacturing environment would be advantageous
• Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial.

This role is suitable for someone who has experience working in the IT Sector, has knowledge of ERP systems, and an understanding of scripting. The role offers excellent learning and development opportunities within the business, so is suitable for a motivated and passionate individual who is keen to build a career in a technical IT role.

Due to the location, having access to a vehicle for daily commuting to the office is essential.

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