Job Description: Property Manager - Summertown, Oxford

Our client has been recognised as one of the most highly regarded independent residential estate agencies in Oxfordshire. With a commitment to providing a bespoke, professional, and honest service, they have established a stellar reputation.

Role Overview: Our client is looking for a dedicated and experienced Property Manager to manage a portfolio of residential lettings properties in Summertown, Oxford. The successful candidate will ensure that all maintenance issues are resolved efficiently, maintaining high levels of landlord and tenant satisfaction. A valid UK driving licence and access to your own car are essential for this role. Mileage is reimbursed at 45p per mile.

Key Duties and Responsibilities:

• Maximise current and future income opportunities through property refurbishments.
• Investigate and resolve queries and complaints from landlords and tenants.
• Stay up-to-date with legislative changes and health & safety compliance.
• Manage the upkeep and maintenance of a portfolio of residential properties.
• Build and maintain excellent relationships with landlords and tenants.
• Conduct property visits and complete appropriate reports, liaising with landlords to provide relevant advice.
• Ensure properties are prepared for tenants, including gas and electrical safety checks, key management, pre-tenancy cleaning, and appliance checks.
• Manage deposit returns within legal timescales and resolve any issues between parties.
• Ensure properties remain legally compliant and well-maintained by tenants.
• Liaise and build relationships with third-party suppliers.
• Check invoices against work orders and arrange payments to contractors.
• Maintain high standards of communication with landlords and tenants.
• Negotiate dilapidation compensation for landlords.
• Work closely with Accounts to manage rent arrears.

Skills, Abilities & Personal Characteristics:

• Proven track record in a Property Management environment.
• Previous experience as a Property Manager is essential.
• Ability to handle difficult situations professionally and empathetically.
• Ability to act quickly and decisively.
• Excellent problem-solving and organisational skills.
• Highly motivated with a strong knowledge of the industry.
• Basic understanding of heating, hot water systems, plumbing, and electrical systems.
• Knowledge of residential property legislation and compliance.
• Excellent time management skills.
• Valid UK driving licence and access to own car.
• Excellent verbal communication skills, both by telephone and face-to-face.
• Strong written communication skills.
• Excellent personal presentation and conduct.
• Proficient IT skills, including knowledge of MS Office.
• Ability to remain calm under pressure.
• Strong negotiation and active listening skills.
• Methodical approach to work.
• Ability to multitask and prioritize workload.
• Ability to build effective relationships using diplomacy and tact.

Benefits:

• Progressive career opportunities.
• Pension scheme.
• Summer and Christmas parties.
• Company events.
• Owner-managed offices with a great work ethic.
• Excellent holiday package.

Working Hours:

• Full Time
• Monday to Thursday: 8.45am - 5.30pm
• Friday: 9am - 4.30pm

If you are a proactive and experienced Property Manager looking to join a reputable and dynamic team in Summertown, Oxford, please submit your CV!