Case Manager, Professional Standards (Complaints & Disciplinary)Location: Remote (occasional office attendance, London)Contract Type: PermanentSalary: £36,000 Hours: 35 hours per week, Monday-Friday

A premier professional body that ensures members maintain impeccable ethical and professional integrity through compliance, DBS clearance, and ongoing requirements is seeking a case manager. The role involves upholding high standards within the organisation. The role will focus on managing complaints and disciplinary matters for members who fall short of their stringent obligations, investigating cases where legal or regulatory breaches, such as criminal records or non-compliance with AML regulations, may impact a member’s standing.

As the first point of contact for initial complaints, you’ll assess and determine the appropriate handling pathway in line with regulatory standards. This involves opening investigation files and correlating them against UK legal requirements, conducting detailed reviews, and ensuring every case aligns with UK law, Anti-Money Laundering (AML) regulations, regularly liaising with members and ensure all case elements are pursued, documented, and closed out promptly, while maintaining accurate records.

Ideal candidates may come from compliance roles in financial services, a paralegal background, or experience with regulatory bodies like the Law Society or police.

Required Skills and Experience:

• Regulatory/Legal Background: Experience in handling compliance cases or legal investigations; knowledge of financial services is a bonus.
• Exceptional Communication: Strong written and verbal skills to liaise effectively with diverse stakeholders.
• Detail-Oriented & Process-Driven: Ability to follow detailed processes, ensuring accuracy in complex cases.
• Proficiency in Excel: Confident with data management and reporting in Excel.
• Deadline-Oriented: Adept at managing time, following up on pending matters, and ensuring timely case resolution.