Your new companyYou will be joining a reputable and established engineering company based in Dudley. This is a fantastic opportunity for an experienced administrator, with excellent customer service skills, ideally with engineering sector experience, to join a busy and supportive team.

Your new roleThis is a full-time role working in the office, where you will provide support for the management team by assisting with the day-to-day operations of the department. This includes placing orders, dealing with customer requests, and supporting the engineering team with the processing of projects to scheduled completion. Core responsibilities are:

• Managing incoming calls/emails to the department
• Providing high levels of customer service and communication at all times
• Customer liaising (external and group)
• Customer acknowledgement of enquiries
• Managing customer expectations to high standards
• WIP review/management
• Maintaining real-time WIP data and entry and job packs
• Monitoring of quote performance
• Parts procurement and ordering
• Entering quotes onto the system
• Booking in and out of jobs
• General administrative support to the wider business

What you'll need to succeed

• Previous experience in an administrative role, ideally, in the engineering sector
• Excellent organisational skills and the ability to be flexible and adaptable - confident working with a reactive and fast-paced business
• Strong communication skills, both written and verbal
• Proficiency in Microsoft packages (Word, Outlook, Excel) and ideally ordering systems
• Great team working skills as well as confidence to work independently

What you'll get in return Training and support will be given in the role, you will be working with a friendly team and there is free on-site parking.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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