Client Manager Role - Ecommerce Accountants LLP (Hybrid/Remote)

Job Summary:

We are looking for an experienced, qualified accountant to join our team as a Client Manager. The primary responsibility of this role is to take on the full management of relationships within a client portfolio and to oversee the delivery of services to each client. Key duties include business development services, regular client meetings, reviewing VAT returns and research tax queries as they arise.

Main Duties and Responsibilities:

• Nurture and grow client relationships, providing proactive tax and accounting advice

• Manage your own portfolio, ensuring timely and accurate service delivery

• Conduct a 'welcome call’ with new clients and complete a risk assessment upon client sign-up and annual AML risk assessment

• Responsible for reviewing VAT returns for your portfolio of clients

• Periodically review bookkeeping and collaborate with the bookkeeper to ensure accuracy.

• Conduct quarterly business review meetings with relevant clients and hold an Annual Accounts Review (AAR)

• Monitor the time spent by the team on each client and ensure invoicing aligns with the client's revenue and time spent.

Mandatory Requirements:

• Relevant Accounting Qualification (ACCA or equivalent)

• At least five years’ previous experience in a UK accountancy practice

• Solid understanding of UK VAT principles.

• Great command of the English language (both written and oral)

• Solid understanding of spreadsheet software

Desirable Characteristics:

• Experience working with e-commerce businesses.

• Strong organizational and time-management skills.

• Friendly and sociable attitude.

• Familiarity with software such as Karbon, Apron, One Drive, 1Password, and Slack is a bonus.

Benefits:

• Enjoy a competitive salary that reflects your skills and experience.

• Benefit from flexible working hours to maintain a healthy work-life balance.

• Flexibility to work remotely, depending on the firm's needs.

• Participate in company-sponsored events and team-building activities.

• Pathways for career progression within a growing firm, providing ample opportunities to take on new challenges and responsibilities.

About the firm:

Ecommerce Accountants LLP was established in 2016 and specialises in working with UK based ecommerce businesses. It was shortlisted for mid-tier firm of the year at the 2024 Accounting Excellence Awards and it was the winner of Innovative Partner of the Year at the 2024 Xero Awards. The team is currently approximately 35 people. This role will report directly to the Managing Partner.