Housing Options Officer Pay rate up to £18 per hourThe Talent Crowd are recruiting for a Housing Options Officer to join a team in Bolton.Role and responsibilities:To deliver high quality housing options and advice to homeless households and others in housing need.

• provide all aspects of casework from contact / initial application, assessment, decision, provision of prevention and relief assistance.
• assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and
• work closely with other agencies externally and internally to provide options, prevent, and relieve homelessness and to provide for other household needs.
• be required to undertake home visits for some customers to assist with the prevention of homelessness.
• excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs.
• understanding, knowledge and awareness of housing need, homelessness issues, relevant legal context and associated service provision.
• excellent casework practice and strive for best practice in support of the team and service.
• initiative, be effective in organising, planning, and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.

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