Technical Support Engineer
Technical Support Engineer with ideally 3-5 years exp required for a 12 months contract based in Peterborough, Cambridgeshire.
Hybrid working available, likely to be required on site a min of 3 days pw, some working from home available.
£35.50 FCSA Umbrella (this role is deemed inside IR35
£25.50 paye
SHould extend beyond intial 12 months & become long term opportunity
 
Duties include: 

Technical Support of aftermarket parts
Technical Support of Dealer & OEM Customers
Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions
Advise on and recommend ways to enhance customer loyalty
Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
OEM Product Support account management
Distributor Product Support account management
Dealer Product Support account management
Customer issue resolution lead
Warranty management/adjudication
Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.
Facilitate root cause investigations and corrective actions to minimize impact to our customers.
Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.
Possess business understanding with the ability to translate actions and to implement across the business.
Demonstrable experience working on complex projects with multiple stakeholders and business units.

Candidate Requirements:
Technical support/service engineering background and detailed knowledge.
Problem solving ability, proof in previous Technical Support experience.
Technical foundation
Complex Machinery, Whole System Automotive or Heavy Goods Vehicle / Similar exp
Engineering degree or HND/HNC
Capable of working as part of a team collaborating with colleagues in different geographies.
Must be on site min 3 days a week, but work from home is available.

This role is inside IR35, and the umbrella pay rate is £35.50ph FCSA Umbrella, paye £25.50 ph
Depending upon experience and qualifications