PURPOSE OF ROLE

The purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations.

DUTIES & RESPONSIBILITIES

Attend site and carry out maintenance, breakdown, commissioning, fault finding and remedial works

• Complete all paperwork comprehensively in line with BS5839 and company policies Able to draw cause & effect chart as a flow

• Proactively feedback on site issues to the service admin team

• Supporting Small Works and Project Managers to complete installation works on time

• Being a team player - assisting your colleagues with heavy workloads to ensure the full team complete their work within the month

• Ensuring all the services are completed on time and in the month due to customers SLA's with zero backlog being carried into the next month

• Weekly teams calls with your engineering supervisor to provide any relevant feedback from the field and to ensure good wellbeing

• Ensuring while on-call, your phone is always switched on and you are available

• Be commercially aware and feedback any potential business development information for follow up by the Small works/Sales team

• Competently liaising with the client while on site always presenting yourself as an ambassador of Clarkson

• Attending training courses and manufacturer courses to support your role

ESSENTIAL SKILLS

• FIA Units 1-3 (minimum) • knowledge of BS5839

• IT skills including MS Word, Excel and Outlook.

• Previous fire alarm experience

• Customer focused with a strong service ethos

• Organisation skills

DESIRED EXPERIENCE

• Fire engineering knowledge • Fault finding knowledge

PERSONAL ATTRIBUTES

• Team player

• You will always be expected to fully support the company's vision and values

• Attention to detail with a 'right first time' approach.

• Problem solving approach

• Positive helpful attitude

• Organisational skills

• Approachable