Application Support Analyst

Shipley (Yorkshire)

Permanent (Full Time)

£30,000 - £35,000 (DOE)

Application Support Analyst needed for an established and growing IT business based in Shipley (West Yorkshire).

Providing 2nd line technical support for bespoke in-house SaaS software solutions. Start during Summer 2024.

Key skills, experience + tasks will include:

• Providing 2nd line application support for specialist SaaS software products.
• Supporting customer product installations, data imports, data migrations.
• Liaising between customers + internal software development team for escalated product issues, bug fixes + products enhancements.
• Writing SQL queries, SQL scripts and creating SQL Server statements.
• Support/administration of hosted environments + providing 1st line support cover where required.
• Learning complex bespoke software applications, software ticketing systems and CRM software.
• Technical Environment: Windows Server, SQL queries, SQL Scripting, VMware, ESX, Virtualisation, SaaS, CRM software, Backups, Firewalls, Networking.