Domiciliary Care Branch Manager
Location: Sudbury, Suffolk
Salary: £42,500 per year (plus performance-related bonuses as branch hours increase)
Contract Type: Permanent, Days
About the Role                                                                                                                           
As the Domiciliary Care Branch Manager for this exciting new branch, you will play a pivotal role in establishing and driving the business forward. Your responsibilities will include overseeing and coordinating high-quality home care services for individuals who prefer to remain in their own homes.
You will be responsible for ensuring the delivery of exceptional care, managing care plans, supervising staff, and promoting client independence, quality of life, and optimal health outcomes.
Key Duties and Responsibilities

Leadership and Team Management:
Provide strong leadership to branch staff, fostering a positive and supportive work environment.
Recruit, train, supervise, and evaluate caregivers, nurses, administrative staff, and other personnel.
Set clear performance expectations and goals, providing coaching and regular feedback for staff development.
Operational Management:
Oversee the day-to-day operations of the branch, including scheduling, client intake, and care planning.
Ensure compliance with relevant regulations, policies, and procedures governing home care services.
Monitor key performance indicators (KPIs) and financial metrics, identifying areas for improvement.
Client-Centred Care:
Build and maintain positive relationships with clients and their families, addressing their needs and concerns.
Conduct client assessments and develop individualised care plans in collaboration with healthcare professionals.
Resolve client concerns promptly and effectively to maintain high levels of satisfaction.
Business Development and Community Engagement:
Develop and maintain relationships with referral sources, such as hospitals, GP surgeries, and community organisations.
Participate in community events to raise awareness of the branch's services and build connections.
Identify opportunities for revenue growth and implement cost-saving strategies.
Quality Assurance and Risk Management:
Implement quality assurance processes to ensure compliance with industry standards and best practices.
Conduct regular audits of client care records and operational procedures.
Identify and mitigate risks related to client care, staff safety, and regulatory compliance.
Professional Development:
Encourage and support staff professional development through training opportunities, certifications, and career advancement pathways.
Stay informed about industry trends, developments, and best practices in domiciliary care.Skills and Attributes

Proven management experience within a domiciliary care setting.
Excellent business acumen with a strong focus on service development and growth.
Comprehensive knowledge of CQC standards.
Strong leadership skills with the ability to communicate effectively.
Full UK driving licence.Education and Qualifications

Minimum NVQ Level 4/5 in Health and Social Care, or an equivalent qualification.Benefits

Comprehensive induction and training programme.
Opportunities for career progression and professional development.
Fully funded DBS disclosure and paid breaks.
Employee Assistance Programme and wellness support through Health Assured.
Blue Light Card Scheme (enrolment fee reimbursed), offering discounts on holidays, days out, and over 15,000 national brands.
25 days annual leave, plus bank holidays.
Company pension scheme.
Performance-related bonuses and incentives as branch hours increase.For more details, please contact Emma Brown telephone number (phone number removed) option 2