• Based in Chessington
• £26,000 - £28,000 (DOE)
• Monday - Thursday, 8am - 5pm
• Free parking
• 20 days holiday + bank holidays

The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges. This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.

Job Specification:

• Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
• Process and track warranty claims to completion.
• Maintain accurate records in the CRM system.
• Assist with stock management and rotation in the warranty warehouse.
• Oversee and track outsourced repairs.
• Participate in team meetings and company events, including exhibitions and installations.
• Maintain a clean and safe workspace, adhering to health and safety standards.
• Ensure gaming products comply with regulations and are properly labelled.
• Follow health and safety procedures, ensuring a safe environment for employees and visitors.
• Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.

Person Specification:

• At least 1 year of experience in a customer-facing role or technical support.
• Strong interest in technology and electronics.
• Ability to troubleshoot basic technical issues.
• Familiarity with Windows and MS Office.
• Excellent verbal communication and confident telephone skills.
• Proactive with strong teamwork and collaboration abilities.
• Strong organisational and problem-solving skills.
• GCSEs in Math and English (Level 4/Grade C or equivalent).
• Self-motivated, resilient, and persistent.
• Results-driven, reliable, and trustworthy.
• Excellent time management and punctuality.

Additional information:

• 38.5 hours per week
• Pension