Domestic Abuse Project Officer

Location: Sutton

Pay: £28 Umbrella P/H

We are looking for a dedicated Domestic Abuse Project Officer to join our team and help shape a supportive and effective housing service for domestic abuse survivors. You will work closely with housing providers, local authorities, and third-sector partners to develop and implement a new service model that prioritizes safety, support, and best practices.

• Develop and implement a service model for victims of domestic abuse in partnership with housing and third-sector organizations.
• Support the delivery of the Domestic Abuse Housing Alliance (DAHA) accreditation program and ensure best practices are embedded across the sector.
• Develop policies, procedures, and training programs to improve understanding and responses to domestic abuse.
• Conduct evidence-based risk assessments to identify risks to victims and integrate them into the organization's operating model.
• Establish strong referral pathways to statutory and non-statutory services for safeguarding victims and their children.
• Maintain accurate and confidential case management records and monitoring processes.
• Build and maintain partnerships within the housing sector and multi-agency settings, including participation in MARAC meetings.
• Organize initiatives, awareness events, and training programs for internal teams and external partners.
• Oversee the Domestic Abuse Workplace Champions initiative and support their professional development.
• Embed domestic abuse responsibilities across all service areas of the organization.

Essential:

• Strong knowledge of domestic abuse, including the challenges victims and perpetrators face in accessing housing.
• Experience working within the DAHA accreditation framework.
• Project management experience, ideally within housing or support services.
• Direct experience supporting individuals affected by domestic abuse.
• Experience implementing service improvements and change management.
• Strong communication skills, with experience developing policies, processes, and procedures.
• Proficiency in IT, including Microsoft Word and Excel (experience with G Suite is desirable).

Desirable:

• Understanding of domestic abuse in a social housing context.
• Experience working with the Traveller community.
• Experience developing ICT infrastructure for case management.

• Strong problem-solving and analytical skills with the ability to develop evidence-based recommendations.
• Ability to lead the DAHA accreditation process and engage stakeholders across the housing sector.
• Capable of managing complex projects with tight deadlines.
• A proactive, solutions-focused approach with a commitment to delivering high-quality services.
• Excellent negotiation and relationship-building skills.

• Qualifications: Educated to A-Level standard.
• Driving License: Required.
• Business Insurance/Own Car: Required.
• Enhanced DBS Check: Required.
• Mobile Working: Required.