Planner

Location: MILLENNIUM HOUSE,MANCHESTER,M34 2GP

Working Hours: 40 per week (Start Time 8am) Mon - Fri

Pay Rate: £13.47 - £17.46 per hour

The Planner is responsible for effectively planning and coordinating the daily workload of field engineers to meet service level agreements (SLAs).

Key Responsibilities:

* Allocate and schedule work for engineers based on SLAs and priority levels.

* Monitor job progress and reallocate resources as needed to meet deadlines and performance targets.

* Act as the main point of contact for engineers on the road, providing job details, updates, and support.

* Resolve scheduling conflicts and respond promptly to unexpected changes or emergencies.

* Identify and arrange the necessary materials and parts for each job.

* Assist in obtaining and preparing quotations for clients where required.

* Organise access arrangements, permits, and specialist equipment for site visits.

* Ensure all RAMS (Risk Assessments and Method Statements) are in place and compliant for each job.

Required Skills & Experience:

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Proven experience in a similar planning, scheduling, or coordination role.

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Strong organisational and time management skills.

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Excellent communication and interpersonal skills, with the ability to liaise effectively with engineers, suppliers, and clients.

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Familiarity with health and safety standards and RAMS preparation.

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Good IT skills, particularly with scheduling software and Excel.

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Ability to work under pressure and adapt to changing priorities.

Desirable:

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Industry-specific knowledge (e.g., construction, M&E, telecoms, etc.).

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Knowledge of SLA frameworks and performance tracking.

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Experience with workforce management or job management systems