Administrator

Working Pattern: Full Time (Full time in the office)

Salary: £25,000

Location: South London

Are you ready to take your administrative journey to the next level? Join my clients a Funeral Home that values passion, dedication, and the success of their team! They are on the lookout for a motivated Administrator who is keen to contribute to a dynamic environment.

As an integral member of their team, you will enable seamless operations and support efforts that drive success. If you're detail-oriented and thrive in a fast-paced setting, this may be the perfect opportunity for you!

· Provide full customer services performances to all clients, agents, Funeral Director and internal complaints and/or queries, ensuring you respond and resolve complaints and/or queries in the agreed timing and with empathy. Timing may be different as it will depend on the issue.

· To ensure all communication is clear and concise and ensure you stick to any agree deadlines with regard to sending updates and to resolve all issues, being proactive in resolving them.

· Answer phone, speak to all customers and help to resolve queries until finalisation.

· Process plans using database, liaising with various parties and producing member documents.

· Keeping database up to date with any changes.

· Liaise with Accounts department regarding settlements, payments.

· Liaise with colleagues internally to ensure all Regional Managers are kept up to date with latest information, liaise with colleagues internally regarding any repatriation needs, production of certificates, letters etc as and when required.

· Liaise with clients, Funeral Directors, Will Writers and Sales Representatives via phone, letter or email to keep them fully up to date with latest information.

· Adhoc administrative duties.

· Customer services and courtesy calls. Call client, check with password and details they have the correct client, advise them calls are recorded, then ask if client was happy with the previous call and check they're happy to proceed with the purchase of the Plan. If so, proceed. If not, refer back to the seller.

· Lapse management duties.

Their ideal candidate is someone who brings enthusiasm and a proactive mindset to the team. Adaptability and a dedication to excellence will help you shine in this role.

Proven experience in an administrative role or similar position.

Strong organisational skills with the ability to manage multiple tasks simultaneously.
Must have experience working with CRM systems.
Excellent communication skills, both written and verbal.
Proficient in MS Office Suite and comfortable using new technology.
A team player with a positive attitude and willingness to learn.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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