Technical Services Manager

Central London

Corporate Head Office

£60,000 - £65,000

Insight Executive Group have partnered with a leading FM Service Provider to support the recruitment of a Technical Services Manager (TSM) for a central London corporate headquarters. In the role of TSM you will lead a team of engineers in the delivery of PPM and maintenance services within a prestigious building.

The successful applicant will have a technical background to provide hands-on support and guidance where needed; and will have a customer-centric approach to stakeholder management and engagement.

This is a leadership position within a contract management team delivering technical and soft services. It is a key role in delivering operational excellence by:

• Deputising for the Account Manager as required
• Provide technical leadership to maintain and restore technical services.
• Set, maintain and quality assure the highest of professional standards throughout the team
• Manage a team of 6 onsite technical staff .
• Management and oversight of supporting subcontractors and supply chain partners to ensure technical services obligations are met.

In the role of TSM you will have accountability for:

• Accountable for the good quality of maintenance and technical services delivery, ensuring accuratemaintenance records and asset data.
• Accountable for ensuring site-based competency, capacity and standards of professional conduct to meet operational need.
• Responsible for delivery and management of forward maintenance and capital budget planning
• Responsible for ensuring a safety culture is embedded to meet Health, Safety, Environment regulatory and contractual requirements.

The person specification

• Engineering competence with NVQ level 4 or equivalent qualifications
• Demonstrated engineering skills, with knowledge of engineering compliance and engineering standards best practice.
• Demonstrated ability to prioritise and problem-solving technical issues, often under pressure, utilising innovative solutions as required.
• Demonstrated customer services experience and interpersonal skills, especially that associated with Corporate Segment clients.
• IT skills using Microsoft Office applications and Computerised Maintenance Management Systems, experience of Maximo is desirable.
• Demonstrate practical experience of working with, and improving, helpdesk procedures and workflow requirements procedures.