Ocean Import Operative - Birmingham - Permanent Role - A minimum of 2 years' experience in freight forwarding including working for an independent company.

Salary: £30,000 to £35,000 per annum (depending on experience).

Shift:

• Monday to Friday
• 08:30-17:00
• 1 hour for lunch

Are you passionate about working as an Ocean Import Operative? Silver Arrow are now recruiting for this role and this is to work for our client based in the Birmingham area on a permanent basis.

Your Role:

• Book freight with approved carriers/lines.
• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Take requests and queries and resolve them effectively and efficiently.
• Communicate (using email, telephone and internet systems) with overseas agents and clients clearly, precisely and accurately and resolve issues and complaints in a timely manner.
• Ensure pre-alert documents are on hand prior to vessel arrival.
• Ensure correct documentation
• Process supplier invoices.
• Maintain customer and supplier spreadsheets.
• Ensure that the sales department are aware of client activity and business profitability.
• Ensure that the departmental manager is aware of the status of all shipments.

Benefits:

• Pension scheme
• Training and development opportunities to enhance skill set
• Overtime available at time and a half
• Onsite Parking
• Company Uniform

What we need from you:

• Good verbal and written communication, to provide a professional image to customers and suppliers.
• The capacity to work in a high-pressure environment whilst remaining calm when under pressure.
• The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.
• The skill to prioritise a large number of tasks to ensure accuracy and deliver results with great attention to detail and a high sense of urgency.
• A positive attitude and good problem-solving skills and to apply lessons learned.
• Be commercially aware and able to grow repeat business and develop new opportunities.
• The drive to succeed and want to make a contribution to the business.

At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on #removed#

REF: PERM185

INDPERM