Contact Centre Team Leader (Collections)

Warrington

£30,000 + 30 Days Holiday + Pension + Progression + Company Benefits

Do you have Contact Centre / Collections experience and are looking to join a leading innovative communications group in a role that will be Monday-Friday, and offer stability and long term progression opportunities?

On offer is the chance to join a growing company that specialise in helping businesses engage with their target audiences through innovative, technology-powered marketing solutions.

Int his varied role you will have both inbound and outbound responsibilities as you manage a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries.

The ideal candidate will be a Contact Centre Team Leader with collections experience and possess a strong understanding of departmental processes and compliance requirements.

The Role

Ensure agents are meeting required KPI
Ensure all agents meet required compliance standards
Ensure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity.The Person

Contact Centre Team Leader or similar
Collections experience
Local to WarringtonKeywords: Onboarding, Embedding, Team Leader, Contact Centre, Inbound, Outbound, Training, Manager, North West, Cheshire, Liverpool, Manchester, Warrington

Reference Number: BBBH17631

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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