In this role you will provide efficient and effective weighbridge operation. This involves ensuring that all vehicles carrying waste or recyclables are weighed as they both enter & exit the facility and accurately recording this information. This is an administration role, and we are looking for someone who is experienced in using Microsoft Excel.

• You will be working 4 days per week which will include either 3 or 4 days during the week AND every other Saturday
• 7am - 5pm - 9.5 hours per day
• You will be required to work across our 2 sites - Lynnbottom Household Waste Recycling Centre and the Isle of wight Waste Recovery Park - both located in Newport (PO30)
• Salary for the role - £25,000 - £26,000

Role Responsibilities:

• Undertake the operation of the weighbridge and accompanying general administrative duties including recording weights & waste type by vehicle, whilst ensuring completion of the appropriate documentation in line with Environmental Regulations, as and when required
• Efficiently input data onto the weighbridge from vehicles collecting/delivering to the site
• To respond to public, trade and other queries directly and by telephone in a pleasant and efficient manner - dealing courteously with complaints and enquiries
• Maintain the best operational relationship between the public, other customers and client representatives, ensuring Waste Acceptance Criteria is adhered to at all times
• Ensure acceptance of waste complies with Duty of Care and Special Waste Regulations where appropriate
• To undertake routine computer and weighbridge alterations or adjustments where possible to do so in accordance with Thalia procedures
• Act as a personal role model to colleagues in driving adherence to core procedures, policies and systems
• Ensure all site visitors have received full Health & Safety induction and are wearing the correct PPE

The Person:

• Customer service background (desirable)
• Basic numeracy, literacy, and IT skills. Understanding risk assessments / safe systems of work and working in accordance with them.
• Handling and processing auditable information
• Experience of maintaining compliance of paperwork
• Experience of dealing with customer complaints and escalating appropriately
• Able to work effectively alone or as part of a team
• Handling card sales payments for materials we accept