Are you a CRM Marketer full of ideas and passion? This role could be for you.
You'll be working alongside the wider Go to Market, Creative, Tech, Customer Service and Commercial teams to strategise and enable the delivery of performance-driven CRM campaign activity for the EON Next and Sainsbury's Energy brands. Successful candidates will lead the customer engagement CRM pillar, identifying business objectives, setting and reporting against KPIs, developing CRM marketing strategy and enabling their team to deliver data-led campaigns.
The customer engagement team empowers customers to save energy, time and money through proactive and reactive dynamic communications.
Here's a taste of what you'll be doing
Annual KPI definition and team assignment
Initiative planning against KPIs
Holds relationship and accountability to business stakeholders
Proactive engagement with brand tracker to spot opportunities for improvement
Brand guardianship
Holds responsibility for timely delivery of initiatives
Team management, hiring, initiative assignment
Removing/escalating blockers
Reporting overview and ongoing optimisation
Brief and output sign offs
Shares reporting in relevant forum
Proactive overview of plans and implementation
Are we a match?
We're looking a CRM Marketer with the following experience and skills;
1+ years demonstrated experience in the energy industry is a must
Experience with a start-up brand and/or sub-brand beneficial
1+ years experience directly managing a team
Ability to develop CRM strategy including campaign, customer journey and comms strategies
Experience in performance-driven campaigning
Highly operational, with an ability to handle multiple stakeholders
Digitally minded with the ability to work with automated marketing software solutions
Ability to leverage data to maximise campaign performance and strategy
Experience with changing priorities and fast-paced working environments
Implementing brand TOV with consistency
Willingness to challenge and think outside the box
Ability to work with autonomy
Do you?
Have the ability to see problems as opportunities and have a creative and proactive approach to problem solving
Take initiative and enjoy exploring and expanding your role
Want to be part of a growth culture - every week will be different
Have strong organisational skills and hawk-eye attention to detail
Are you?
Curious and enjoy learning
Happy to make your own decisions, fear of failing doesn't hold you back, it drives you forward, learning all the time and taking responsibility
A team player - enjoy being part of a team, knowing the part you play in your teams' success, committed to giving your best and share learnings
Open to new technologies & new ways of working
Comfortable with ambiguity
Here's what else you need to know
Closing date - Friday 5th July 2024
We'll have regular team socials and lively team chats
Competitive salary
Location - London with travel to our Nottingham site when required.
Working environment: Flexible hybrid working - a blend of in the office and home working.
Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.
Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
Excellent parental leave allowance.
The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.