Job Title: IT Technician

Location: Gloucester

Salary: Competitive

Job Type: Full Time 

This is a newly created permanent role supporting a small team of Senior IT Analysts.

The post holder will have the opportunity to develop their knowledge of IT procedures, providing end users with first line support and assisting with all aspects of IT project delivery.

As an IT Technician, the post holder will be assigned to Senior IT Analysts and will perform a wide variety of administrative and technical tasks.

Responsibilities:

• Administration of system documentation
• Tracking IT supplier invoices
• Assisting with the management and resolution of IT incidents
• Coordinating IT equipment including laptops and mobile phones
• Monitoring the central IT email inbox
• Performing data searches, extracts and transfers
• Supporting with subject access requests
• Updating report and letter templates
• Administering user accounts for new starters
• Ad-hoc technical tasks in support of IT project delivery

Person Specification:

This role would suit an IT support technician or someone with good Microsoft Office skills and general IT technical awareness who is motivated, conscientious and keen to learn as they work.

For the right candidate, there is significant scope for progression through the team, working towards an IT Analyst position.

Minimum Requirements:

Qualifications: 

The ideal candidate will have at least 1 years’ experience in an IT team environment and will have achieved strong results in STEM subject A’ or AS levels or equivalent level 3 diploma or certificate.

An IT or STEM degree would be desirable but is not essential.

Essential Skills:

• Honesty, integrity and discretion when handling highly confidential information
• Proven communication and team-working skills
• Strong Microsoft Office skills – Word, Excel, Access, Outlook, PowerPoint
• Good understanding of relational databases and table structures
• Excellent attention to detail
• IT security awareness
• Logical and methodical approach to problem solving
• Adaptable and flexible

Desirable Skills:

• SQL
• Data Modelling
• Process Modelling
• Any scripting or programming language
• Financial/accounting software
• Workflow/Business Process Management software
• Project Managementsoftware, for example ChangePoint or Microsoft Project

Benefits:

• 25 days holiday
• Company Pension
• Medicash

Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role