About the company:

Our client is a leading property development company specializing in a diverse portfolio of residential properties across multiple locations in England.

They offer a wide range of housing options, including houses, apartments, and shared ownership properties, catering to various customer needs and preferences.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

* Process customer orders and assist with any related issues.

* Maintain regular communication and updates with customers.

* Provide general administrative support to the Head of Customer Care.

* Handle customer queries and complaints effectively.

* Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

* Assist with contra-charging by administering timely communications

* Keep internal teams up to date with customer feedback.

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £33k DOE. In addition to the basic salary there will be further company benefits.

About the requirements:

* Proven experience in a customer-facing role within the residential developer industry.

* First class customer service skills, expertly balancing empathy and professionalism.

* Open to challenges and skilled at providing effective solutions to concerns.

* Polite, professional, and an outstanding communicator.

* A great team player who are supportive of colleagues

* Able to act quickly and make decisions.

* Proficiency in IT systems, including customer relationship management (CRM) tools.

* Committed to fostering Diversity and Inclusion in the workplace