Role: Distribution & Inventory Controller

Location: Milton Keynes

Hours: Monday - Friday (09:00-17:30)

Salary: Neg on experience

GPS have a fantastic opportunity to join a leading global luxury goods manufacturing business. The Distributor CS Rep & Inventory Controller plays a dual role in managing customer interactions while ensuring accurate inventory control. You will be balancing customer service and inventory control, this role enhances order fulfilment, minimizes errors, and contributes to overall business efficiency and customer satisfaction.

Key Responsibilities:

* It is a hybrid role between customer service, and inventory controller

* Managing distributors in Europe and rest of the world

* Managing Distributor orders, resolving queries, and optimizing inventory levels to enhance warehouse efficiency and minimize delays.

* Proactive approach to problem-solving, strong attention to detail, and collaboration with multiple departments to maintain order accuracy, inventory integrity, and smooth logistics operations.

* Work closely with multiple cross-functional teams, including warehouse teams, outbound planners, production teams, embroidery departments, and sales representatives.

* Primary point of contact for all Distributor inquiries via email and telephone, ensuring a high level of customer service.

* Manage order processing with a focus on the highest level of order accuracy.

* Proactively communicate with Distributors and internal teams to provide real-time updates on orders, anticipate potential issues, and take pre-emptive action to resolve them.

* Maintain accurate inventory records by identifying, investigating, and resolving discrepancies.

* Oversee the inventory returns process, ensuring all returns are processed correctly and in a timely manner, with accurate data closure in internal systems.

* Support pre-inbound processes, ensuring that goods are properly prepared before arrival in cooperation with Warehouse, Outbound Planner, and Production teams.

Required Skills & Competencies

* Previous experience working in logistics operations, including shipping coordination, warehouse workflows, and customs compliance, is highly desired.

* Working knowledge of customs & international trade.

* Strong attention to detail and accuracy in inventory and order processing.

* Proficiency with inventory management systems, cycle counting methodologies, and WMS platforms (e.g., Softeon, Blue Cherry).

* Strong in Excel, with at least a sufficient level of understanding of basic formulas (training provided). Power BI, Tableau, or SQL experience is advantageous