An exciting new role is available for a Senior Housing Support Officer for this well established, independent charity based in Redhill. Excellent salary, future prospects and great benefits inc a 35 hr. week, free gym and discounted childcare.

The successful candidate will have previous experience in a similar role; working with and supporting young people and be aware of housing benefit systems, should also have a driving licence, own transport and be a commutable distance to Redhill. Offer is subject to an enhanced DBS check and referencing.

Employment Terms for the Senior Housing Support Officer

• 5 day 35 hr week
• £33,183
• Free Gym & Discounted Childcare
• Annual Leave - Four weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five pro-rata after six years’ service. The holiday year runs from 1st April to 31st March each year.
• Free Parking
• Bike to Work Scheme
• Pension details on request
• Department: Housing
• Responsible to: Housing Support Manager
• Responsible for: N/A

Job purpose for the Senior Housing Support Officer: A senior support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community

Senior Responsibilities for the Senior Housing Support Officer

• A link between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff
• Share the vison of the CEO and housing management
• Lead on prevention of resident evictions by way of MAPs’ and managing incidents in a trauma informed manner in line with housing policies
• Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments
• Oversee core-forms via the government website to ensure compliance
• Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons
• Resolve issues at a level where senior management involvement should not be required

Other responsibilities

• Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management
• To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with
• To lone-work from time to time when called upon and to adhere to the Lone-Working Policy
• Provide inclusive and resilient move-on plans for residents including incorporation of our own and move on accommodation
• To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately
• The jobholder may be required to carry out other duties as directed by the CEO or Housing Management

Discretion to act

Long-term decisions and strategic changes will be made by the Head of Housing and CEO. You will be line managed by the Housing Support Manager.

Housing Services

• We are a supported accommodation for homeless young people
• NextStep is a rent deposit guarantee scheme assisting families and individuals at risk of homelessness into sustainable private rented accommodation
• Move-on accommodation for young people as a step towards independent living