We are looking for colleagues to join our cient's welcoming and growing team as a Customer Service Case Administrator. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service, we would love to hear from you!

As part of our role, you will be required to make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents. in addition to:

* Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey

* Build and maintain strong working relationships with colleagues and third parties

* Be client driven, listening to their needs, being supportive and empathetic

* Update clients on their cases, always being mindful of their needs and expectations

* Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business

* Champion continuous improvement and new ways of working at every opportunity

About You:

* Previous experience of working within a similar industry would be an advantage

* Excellent written and verbal communication skills with the ability to understand the needs of the client

* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients

* A great team player with the confidence to work independently

* Excellent attention to detail with a methodical and thorough approach to your work

* A desire to show initiative and the ability to multitask

Key benefits include

* Free on-site parking at all our office locations

* Subsidised Gym Membership with local gym

* Cycle to work scheme

* Referral scheme - you can be rewarded for referring friends and family to join the team too!

* 2 charity days a year for our employees to use for a charity close to them

* Access to an inhouse Financial Advisor

* Access to our 24/7 Employee Assistance Programme

* Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations

* Access to a Mental Wellbeing Platform giving you access to videos and support whenever you need it

* Health Med Wellness - Wellness and Performance hub

* Discounts on many Highstreet stores

* Enhanced benefits for long-serving employees, including additional holiday and much more

If this sounds like the role for you, please get in touch today