About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp you will be part of a family of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As an Italian-Speaking Customer Advisor for a Streaming Service Project, you will:

• Assist viewers through phone and/or chat regarding their inquiries

• Provide account and application support to viewers namely with regard to software functionality

• Provide technical support and troubleshooting of system configurations and network settings

• Provide accurate and real-time answers to viewers' inquiries

• Contribute to creating brand engagement for our Client.  

We'll be a great match if you: 

• Are native or proficient in Italian (C2) and fluent in English (B2)

• Are passionate about the entertainment and media industry

• Demonstrate excellent communication skills coupled with empathy and team spirit

• Are familiar with digital streaming services and devices

• Have a positive and can-do attitude

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Private Health Insurance from day 1

• A Bring a Friend Program with attractive incentives

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule from Monday to Saturday

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Work from Home (for people already based in Portugal)

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.