Job Title: Sales Administrator (Fluent in German or Italian)Location: London, UKIndustry: Luxury LightingSalary:£30,000

About the Company:Our client is a renowned luxury lighting company based in London, specialising in high-end, bespoke lighting solutions for both residential and commercial spaces. With a commitment to exceptional design, quality, and customer service, they have become a leading name in the industry. As they continue to expand, they are seeking a skilled and dynamic Sales Administrator to join their team and support their growing operations.

Role Overview:As a Sales Administrator, you will play a key role in ensuring smooth and efficient operations in the company's sales department. You will be responsible for processing incoming orders, managing customer inquiries, and providing high-quality support to both clients and the internal sales team. This is a fantastic opportunity for someone with a strong administrative background and an interest in the luxury lighting sector, particularly if you are fluent in either German or Italian.

Key Responsibilities:

• Order Management: Handle incoming orders from clients, ensuring they are processed accurately and efficiently in the company's system.
• Customer Support: Respond to customer inquiries via email, phone, and other channels, providing information about products, order status, and after-sales support.
• Sales Team Support: Work closely with the sales team to provide administrative assistance and ensure that the sales process runs smoothly from order to delivery.
• Invoice & Documentation: Prepare invoices, manage shipping documents, and assist with the preparation of quotations and contracts as required.
• Product Knowledge: Gain a deep understanding of the company’s luxury lighting products to effectively communicate product details and assist customers with their needs.
• Multilingual Communication: Use your fluency in either German or Italian to communicate effectively with international customers, ensuring their needs are met with the highest level of service.
• CRM Management: Maintain accurate and up-to-date customer records in the company's CRM system.
• Problem Resolution: Address any issues or concerns raised by customers regarding orders, deliveries, or products, and work proactively to resolve them.

Key Requirements:

• Language Skills: Fluency in either German or Italian is essential.
• Experience: Previous experience in a sales administration, customer service, or office support role, preferably within the luxury goods or lighting industry, though not essential.
• Communication Skills: Excellent verbal and written communication skills, with a customer-focused attitude.
• Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using CRM systems, Microsoft Office Suite (particularly Excel), and other business tools.
• Team Player: Ability to work collaboratively with different departments, particularly the sales and logistics teams.
• Professionalism: A high level of professionalism, especially when interacting with high-end clients.

Benefits:

• Competitive salary, based on experience.
• Opportunity to work with a leading name in the luxury lighting industry.
• A collaborative and dynamic team environment.
• Career development opportunities within a growing company.
• A chance to work with high-end products and clients in a creative industry.

How to Apply:If you’re a motivated, detail-oriented individual who speaks fluent German or Italian and is looking for an exciting opportunity in the luxury lighting sector, we would love to hear from you.