Repairs Planner

Location: Ealing

Full Time - Temp to Perm

Salary equivelant of up to £31k per annum (will be paid on an hourly rate)

40 hours per week (8am-5pm Monday -Friday)

Day to day duties:

Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
Check the system for emergencies and manage within a timely manner to ensure targets are meet
Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
Provide a high quality service to our client on a face to face basis
Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
Managing incoming repairs inbox and allocating repairs works appropriately
Role Criteria:

Pervious Planning experience in social housing repairs
Social housing background
Good Communication skills
IT Literate
Benefits we can offer you.

25 days annual leave plus bank holidays
Annual Fun Day 
Volunteering Leave 
Staff perks and Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more!
Family friendly policies
Please apply today with your most up to date CV or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer