My clients are looking for a Dispensing Assistant to join their friendly team

ROLE SUMMARY                

The role is to work as part of the practice team in the delivery of first class services, showing excellent understanding of customer needs as well as being motivated in achieving sales. 

KEY RESPONSIBILITIES

Assisting in Dispensing

Offer the customer general advice and guidance

Implement minor repairs to frames
Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
Keep appropriate records and report to the Practice Manager as required

Selling & Customer Relationship Management

Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
Ascertain the wants and needs of each customer
Recommend, select and help locate or obtain merchandise based on customer needs and wants
Describe merchandise and explain its use, benefits, operation and care to customers
Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
Serve customers, bag and package purchases
Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
Ensure that the practice provides excellent customer service at all times, meeting and - where possible - exceeding customer expectations
Answer the telephones and deal with enquiries and appointments
Manage enquiries, complaints, refunds etc, as required

Team 

Implement the policies and procedures set out in the Employment Handbook
Contribute to positive working relationships within the team
Be aware of the needs of team members and to show them courtesy
Communicate effectively with others in the team
Work collaboratively with team members and management colleagues in order to meet the objectives of the business
Put forward ideas and feedback during team meetings in order to improve ways of working

Health & Safety / Environmental Health

Implement the legal obligation to maintain a safe working environment at all times
Follow the company's procedures, as described in the Health & Safety Policy
Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book

Other Tasks

Represent the company at events etc, as required
Undertake any other tasks that may be reasonably requested