Business Support Officer

Contract: Permanent - Full Time

Location: Bromsgrove

Basic Salary: £22,000

Benefits: 30 days' Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme (all benefits will be prorated)

ABOUT US

Adopters for Adoption is a national UK adoption agency, based in Worcestershire. The agency was set up to not only provide adoption services to those looking to become adoptive parents, but to also have a positive impact on the way those people are supported in the adoption process.

Role Details

Adopters for Adoption are recruiting a Business Support Officer to join the team based in Bromsgrove to provide a flexible and effective administration support to a busy social work team in relation to the assessment and support of adopters to deliver against regional and country specific targets.

Overall Purpose/Aim:

To ensure delivery of a comprehensive and flexible administrative support service to enable the business to function effectively in line with Adopters for Adoption and Polaris vision and values.

Requirements:

• Proficiency in Microsoft Office Suite
• Strong administration skills including excellent minute taking
• A good understanding of GDPR and the ability to be confidential and discreet about information and data
• Excellent organisational skills with the ability to manage own workload independently
• Excellent oral and written communications skills with the ability to communicate effectively at all levels and the ability to respond to difficult situations
• Previous experience using Charms Case Recording System would be an advantage but not essential
• Passionate, professional, with a "can-do" attitude at all times

Responsibilities:

General Administration

• Accurately maintain records on our case recording system, Charms
• You will be an enthusiastic team player, willing to undertake any administrative task, from room bookings, to composing filing letters and filing and set up new filing systems
• Undertake and chase checks and references
• Analyse reports and data, preparing information to report to Board
• Minute taking
• Attend and participate at team meetings
• Present a professional image of Adopters for Adoption at all times to all stakeholders and customers
• Archive files and other documentation and confidential waste of sensitive information
• Accurately maintain Adopters for Adoption Business Information Systems

Panel Process

• Assist in the smooth running of the adoption panel
• Take minutes at adoption panels as required in line with agency guidelines and ensure sign off and circulation of the minutes within agreed timescales
• Ensure that Business Information Systems are updated with the results of adoption panels

Review Process

• Provide administrative support to reviews as required
• Ensure that Business Information Systems are updated with the results of adoption reviews

Communication

• Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
• Ensure all email communications to staff and external agencies are presented within the guidelines of the company's electronic communications policy
• Ensure all safeguarding calls and written communications received by administration staff are recorded and evidenced

The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by Adopters for Adoption

Adopters for Adoption is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Adopters for Adoption is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment