A well-established company in the education supplies industry is looking for a Customer Service Administrator to join its team. As a Customer service Administrator you will be processing customer orders, handling enquiries and complaints, and providing general support to the sales department.

Customer Service Administrator responsibilities:

* Processing orders efficiently and accurately.

* Responding to customer queries via phone, email, and in person.

* Ensuring order confirmations are sent to customers.

* Maintaining the excel spreadsheets

* Using CRM software, and Opera/Pegasus daily.

* Handling and resolving customer complaints professionally.

* Identifying and sharing customer feedback to improve products and services.

Skills & experience required:

* Education: GCSEs & A-Levels (or equivalent).

* Technical skills: Proficiency in Excel, CRM systems, and Opera/Pegasus (essential).

* Experience: At least 2 years' experience handling customer orders via email/web.

* A motivated, dynamic, and team-oriented personality.

* Strong ability to work independently and within a team.

* Ambitious and eager to progress and develop.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy