Key Account Manager

We are currently recruiting for a driven, experienced and confident Account Manager to join our client in Iver.

This is an exciting opportunity to work within a fast paced organisation within the FMCG industry.

The Key Account Manager will be responsible for:

• Build and maintain strong, trust-based relationships with key customers through regular communication (calls, visits, and emails).
• Understand customer needs, buying patterns, and preferences to tailor offers effectively.
• Keep customers informed about new product lines, special offers, and upcoming opportunities.
• Regularly update the "Know Your Customer" (KYC) questionnaire to align with customer strategies.
• Prepare and present tailored offers using the company's approved templates, ensuring consistency and professionalism.
• Analyse historical sales and trading data to set competitive, profitable pricing for SKUs.
• Proactively upsell and cross-sell products, prioritising customer needs and maximising profitability.
• Promote stock with high availability and lower demand to ensure effective inventory turnover and margin growth.
• Process sales orders with accuracy and provide timely confirmations to clients.
• Run reports on customer purchasing trends to inform data-driven sales decisions.
• Follow up on orders and gather feedback to improve service quality and enhance customer experience.
• Maintain detailed records of all customer interactions, feedback, and sales activities for tracking and strategic use.
• Achieve and exceed sales and margin targets as outlined in the commission structure.
• Retain and expand relationships with key accounts through regular engagement and exceptional service.
• Reactivate dormant accounts and drive new customer acquisitions aligned with company objectives.

The Key Account Manager will have:

• Previous experience in B2B Sales and account management, preferably in FMCG or wholesale
• BSc degree in Business Administration, Marketing or relevant field
• Strong mathematical skills to calculate margins and analyse pricing structures effectively
• Advanced proficiency in Excel for data analysis and reporting; familiarity with SAGE is a plus.
• Strong influencing and negotiation skills

If you are interested in this role, please do apply and a member of the recruitment will be in touch to discuss your application.