Job Ref: AM13342
Branch: Mercure Liverpool Atlantic Tower Hotel
Location: Mercure Liverpool Atlantic Tower Hotel, Liverpool
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied shift pattern
Hours per week: 40
Posted date: 23/09/2024
Closing date: 06/11/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team, and can lead from the front
- Calm, efficient and the ability to work well under pressure
- A passion for delivering exceptional levels of guest service
- Ambitious and hard working
- Calm, efficient and the ability to work well under pressure
- Exceptional communication skills and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Duty Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
- A Duty Manager is responsible for managing the first impressions of our guests
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
- Support our Food and Beverage team.
Mercure Liverpool Atlantic Tower Hotel is located centrally in the heart of Liverpool's shopping district and just a five minutes' walk from James Street. Nearby the hotel is Albert Dock, Liverpool One and The Cavern Club. Both Liverpool and Everton football clubs are close and easily reachable. From the hotel's Vue Bar and Terrace guests will have a stunning view over the Skyline of Liverpool. At Vista restaurant in the hotel the chef offers you freshly-prepared in-house meals and a selection of international cuisine. The hotel offers 225 bedrooms including Suites, all light, airy and stylish, designed with your comfort in mind.
