Job Title: Charity Platform Manager
Location: London (Hybrid, office-based on Tuesdays and Thursdays)
Salary: Up to £46,000 per annum

Overview:
We are looking for a highly skilled and motivated Digital Platform Manager to join our team. This role focuses on overseeing the day-to-day operations of a key donation platform, managing technical change, and ensuring the smooth running of live issues. The successful candidate will also play an important role in supporting a major transformation project aimed at modernising the customer journey.

Key Responsibilities:

* Manage and prioritise the technical change backlog and resolve live platform issues.

* Conduct regular pricing reviews to ensure competitiveness and alignment with market trends.

* Support the transformation project, collaborating on the modernisation of the customer experience.

* Contribute innovative ideas, conduct competitor analysis, and perform market research to guide platform improvements.

* Drive product development from concept through to successful launch, ensuring alignment with customer and business needs.

Requirements:

* Proven experience in managing a digital platform, preferably in a relevant sector, or experience as a digital product manager with a strong understanding of working alongside organisations in the charitable sector.

* Strong technical background with the ability to manage and resolve platform-related issues.

* Familiarity with digital product management processes and project management in a dynamic environment.

* Ability to collaborate across teams and influence key stakeholders.

* Excellent problem-solving skills and a proactive approach to continuous improvement.

This is an exciting opportunity for someone with a passion for digital platforms and a desire to make a meaningful impact. If you're looking for a role where you can contribute your expertise to transform the customer experience while working in a supportive and collaborative team, we'd love to hear from you