We have an excellent permanent opportunity for an IT Manager to join a fantastic organisation in the heart of Birmingham.

The successful candidate will support the Director of IT and Departments Heads by providing them with all the necessary performance insights to help them effectively, and collectively, deliver IT outcomes.

The role will mainly focus in the areas of Demand Management, Supplier Management, Performance monitoring and IT Asset & Licensing Management.

Please note that this is not an operational role but a management one where excellent customer service skills are a must.

You will liaise with third-party suppliers, mainly MSPs, handling complex licensing discussions. Manging relationships with third party providers, undertaking service review meetings, involving key stakeholders as required. You will define the KPIs to monitor the performance of the IT function and ensures the reporting pack is available. Working closely with Procurement to manage the supplier contracts for the function, ensuring they deliver value and holding suppliers to account for contract delivery. You will be involved in the tendering activity for IT working in partnership with the Procurement Business Partner.

We're looking for candidates with

• Extensive experience of successful IT contract and supplier relationship management in a comparable role

• Proven experience of pulling together £1million plus tender requirements

• Proven experience of managing and reporting on performance through KPIs

• Previous IT portfolio management and demand management experience

• Skilled operational IT demand manager - able to effectively choreograph demand on the IT function and work collaboratively with other department heads to resource appropriately.

Our client offers a good work-life balance, 35 hrs per week with a hybrid working model, mostly remote with 1 - 2 days per week in a recently renovated office, great perks and a fantastic working environment.

Want to know more? Get in touch with Maggie Cobos for more information and/or apply now for immediate consideration.