A Problem Coordinator - is required on a permanent basis to join a globally expanding Fintech business based in Swindon to join a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.

This will be on a hybrid basis with travel into the Swindon office 2-3 days a week with a salary of up to £37,000 and a 5% Bonus.

What you will be doing:

Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
Record all known errors in the Known Errors database
Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish them externally within 1 week of the service restoration
Identify subject matter experts and appropriate technology teams to be engaged during the problem investigations
Lead Problem Management investigations with technical subject matter expert
Responsible for the prevention of recurring incidents by determining the true root cause, and driving the implementation of corrective actions
Deliver results of the problem investigation to stakeholders
Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques
Consult with subject matter experts and project team members to identify and document potential business and technology solutionsWhat we need from you:

Essential Skills:

Must be able to work independently on complex projects
Professionally skilled in verbal and written communication skills
A minimum experience of 2+ years in ITIL Service Operations with focus on Problem Management
Excellent communication skills and good command over written & spoken English
Data driven
Analytical
Attention to detail
Work under pressure and to deadlines
Continuous Service Improvement mindset

Desirable knowledge/experience

BI Tools -Ideally PowerBI or EazyBI
Software Development Cycles
Jira/Jira Service Desk
Confluence
Excel
If you have the following skills for the Problem Coordinator please APPLY TODAY to immediate consideration!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch