Job Title:  Repair centre Lead TechnicianLocation: TewkesburySalary: £38,000Job SummaryOur client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner.Specific Job Responsibilities

• Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
• Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
• Train and educate remote repair technicians
• Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
• Thorough fault finding and diagnostics of product failures to component level
• Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
• Timely completion of high-quality product repairs & documentation
• Always maintaining safe working practices e.g. soldering
• Highlight repeat failure modes to engineering and management for continuous improvement
• Monthly information sharing meeting with engineering
• Support the incoming inspection of product from our sub-contractors
• Timely creation of inspection reports & feedback to sub-contractors
• Recognise direct link between incoming quality, field failures & repairs
• Create & maintain a PAT testing schedule
• Support continuous improvement through 5S
• Undertake other tasks that maybe reasonably required by the business

Travel Requirements

• Visits to our sub-contractors & Global repair facilities may be required.

Required Qualifications & Experience

• Natural flair for problem solving & diagnostics of electronic circuits to component level
• HNC or equivalent in electronics engineering would be desirable
• IPC-A-610 certified & experience of electronics component handling
• Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
• Experienced in the soldering of fine-pitch electronic components
• Previous supervisory experience is preferred.
• MS Office tools experience
• Competencies
• Technically competent with a strong hands-on approach.
• Strong verbal communication and active listening skills
• Patience, time management & leadership skills and the ability to prioritise tasks
• Ability to always work with a sense of urgency and with attention to detail

For more information please contact Grady Izatt on or email