We have a new career opportunity for a Senior Mobile Engineer Planner to join the team based at Birchwood reporting to the Technical Support Manager.

As Senior Mobile Engineer Planner you will be responsible for managing a team of Mobile Engineers Planners to ensure an excellent customer experience during the breakdown journey by coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity of the Mobile Engineers Planners and Mobile Engineers. 

You will also contribute to the coordinating customers communications regarding reported breakdowns, contribute to the achievement of the regional performance whilst contributing to the improvement of engineering standards and driving effectiveness and efficiency throughout the engineering operations.

In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle benefits - Discount on Selected High Street Stores

Responsibilities include: 

•    Actively manage standards and performance of Mobile Engineers Planners
•    Actively manage targets of Mobile Engineers planners, including Mobile Engineers performance, deadlines for machines that require exchange, machines on hire awaiting parts, machines on hire with defects affecting safety, due dates of LOLER inspections for machine on hire
•    Manage resources within the team to ensure daily activity of Mobile Engineers Planners and Mobile Engineers 
•    Ensure sufficient resources are in place to support holiday periods/absence
•    Monitor daily activity of Planners and take corrective action to meet set targets and ensure effective and balanced workload of Mobile Engineers
•    Plan breakdowns attendances, considering mobile engineers workload capacity, urgency of the breakdowns, geography, and other elements to ensure quick resolution of the breakdowns and effective management of the mobile resources
•    Raise purchase orders to third party suppliers for work undertaken
•    Coordinate appropriate external suppliers' attendances of the breakdowns
•    Continuously review any breakdowns that require revisits and follow up with depots spare parts orders for machines on hire

The ideal candidate will have/be: 

•    Previous experience in managing small teams
•    Previous experience in engineers planning (or similar resources) in a fast-pacing environment
•    Good understanding of UK geography
•    Credible communicator, oral and written, with customer facing experience
•    Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the set targets
•    The ability to clarify goals and objectives to work to an agreed pattern of output and to prioritise tasks and activities 

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset