Customer Support/Helpdesk Advisor
Hale, Altrincham
Salary £24k plus bonus

Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, read on ...

We are recruiting Customer Service Advisors/Helpdesk Advisors for a fast-growing telecommunications company based close to the Altrincham area. The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is GBP24,000pa with a realistic OTE of GBP26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.

The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.

Hybrid working is available 1 day per week and over the weekend!

What will you be doing as Customer Service Advisor / Helpdesk Advisor?

Handling any incoming customer queries via telephone, email & live chat
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
Develop an in-depth knowledge of the company's products and services
Manage a busy workload and assess priorities
Accurately record all information and dialogue with the customer on internal system
Any other ad-hoc duties as requiredWe would LOVE to hear from you if you have the following skills and experience:

Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
Proactive and solutions focused approach to work
Excellent communication skills, with ability to deliver the message with confidence and empathy
Must be able to listen well and really pinpoint the issue needing to be resolved
Enjoy working as part of a team, and have the drive to work from own initiativeWhat's on offer ...

The salary is GBP24,000pa with a realistic OTE of GBP26,400pa
Overtime available each month paid at double time
Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
Hybrid working is available 1 day per week and the weekend shifts are all remote working
Holidays: 25 days holiday + bank holidays
Opportunities for progression and personal development
Chance to join a fun, dynamic working environmentIf you have a passion for helping people, problem-solving, and being part of a growing business, this role is for you! Get in touch now to apply and take the next step in your career