Are you an experienced Operations Manager ready to make an impact in a high-growth, client-focused environment? This is an exciting opportunity to join a premier financial services intermediary, specialising in providing tailored life insurance solutions to high-net-worth clients. Following recent expansion, we are looking for an Operations Manager to play a pivotal role in supporting the Life Insurance Team Director to drive team growth, improve operational efficiency, and achieve ambitious business targets.

The Role

As Operations Manager, you will:

• Collaborate closely with the Team Director to develop and implement strategies to double turnover within the next five years.
• Build and maintain relationships with third-party providers to enhance service delivery.
• Oversee team productivity, ensuring streamlined processes and minimizing bottlenecks.
• Support recruitment and workforce planning, helping to cultivate a high-performance team.
• Manage day-to-day team operations, including training needs, one-on-one meetings, and schedule management.
• Act as a key liaison with internal business units such as compliance, accounting, and marketing.
• Track and report on team performance metrics, contributing insights to leadership.

About You

My client are looking to recruit a proactive, solutions-oriented professional with:

• Strong experience in team management, including recruitment, training, and performance coaching.
• A successful track record in project management and optimizing back-office processes.
• In-depth knowledge of the life insurance sector, particularly within high-net-worth client services.
• Excellent communication and influencing skills, with the ability to collaborate across departments.
• Proficiency in Microsoft Office Suite.

Desirable Qualifications

• Bachelor’s degree or equivalent experience.
• Diploma in Financial Planning.
• Knowledge of regulatory and compliance standards.

What’s on Offer

• Competitive salary (£50,000 - £60,000, dependent on experience)
• Generous bonus tied to individual and team performance
• Comprehensive benefits package, including life, medical, and income protection insurance
• Hybrid working model for flexibility
• Excellent long-term career growth opportunities within a fast-expanding business

This is a fantastic opportunity for an Operations Manager who thrives in a fast-paced, ambitious environment to drive meaningful impact and grow within a supportive, client-centered organisation.